Phone: (718) 288-1878     Email:

Vonage, Holmdel, New Jersey
E-Commerce Application Operations Team Lead (7/2008-Current)

  • Collaborate with Directors, VP, and SVP’s to develop strategy in deployment of new corporate end user systems
  • Report daily health and performance monitoring of web, billing, and mobile server processes via Nagios
  • Perform analysis, notifications, and trending of application statistics via monitoring scripts
  • Monitor our billing components to ensure over 1 million dollars are processed correctly each day
  • Manage primary production support functions, including on-call, system monitoring, deployments and performance analysis
  • Deploy packages to a production environment using BladeLogic
  • Participate in team-wide overnight deployments of new and existing internal and external support systems
  • Support our System Network Automation Platform
  • Experience in web and billing servers and Linux/Unix based systems

Management Information Systems Support Technician (5/2007-7/2008)

  • Work with Directors, VP, and SVP to develop strategy in deployment of new in-house end user systems
  • Troubleshoot in-house MAC and PC Systems for the whole company to solve basic and advanced problems
  • Upgrade end user systems to better support the user
  • Audit all MAC/PC systems for license updates
  • Prepare hardware for new hires and have it ready on day of arrival
  • Supported user accounts in Active Directory and make sure user information was up to date
  • Supported SOX Audit Team to manage and develop a SOX cleanup of user ID’s in central database

Advanced Service Engineer (8/2004 – 5/2007)

  • Promoted to remedy customer service issues escalated to executive level after being hired as Technical Service Agent
  • Founding member of Advance Service Team dealing with advanced technical issues related to Voice Over IP networks for customers
  • Tracked various trouble tickets to uncover systemic, enterprise-wide defects. Devised and executed strategies to rectify major problems, Staten Island, New York

Owner (2009-Current)

  • Design, develop and implement iOS apps for clients ranging from restaurants to small businesses
  • Create a digital marketing and social media strategy to engage audiences
  • Manage social networking campaigns to engage their customers in a pro-active manner
  • Educate business owners on the importance of social media in the current marketplace by hosting and teaching workshops
  • Shape and develop websites for restaurants, bands, and local businesses


DeVry University, New Brunswick, New Jersey (2002 – 2004)
Associate in Electronics and Computer Technology Systems


AWS, BladeLogic, Puppet, Chef, Jira, Confluence, LAN/WAN Networking, MAC OS X, All Windows Operating Systems, Multiple Linux Distributions, Assembly and Repair of Computers, Network Management, Microsoft Office, CCNA Online Certification Course, MAC OS X Support Essentials, Alloy Ticketing System, Unix, JBOSS, HTML, Apache, Web Logic, Word Press, iOS Developer, Social Networking and Branding, Remedy Ticketing Service, RT Ticketing, Agile Software Deployment, Google Glass Explorer, Nagios Monitoring, Salesforce Trailhead Certified